Contact us
Novakeji is a staffed store, not a chatbot. Email is the fastest way to reach us. We usually reply within one business day.
Live support
Write to [email protected] with your order number if you have one (it looks like PM261023123456). Tell us the language you prefer. We read English and Chinese every day.
There is no in-app chat and no phone queue. If you already used WhatsApp, Telegram, LINE, WeChat or Signal at checkout, we may reply on that channel for that order.
What to include
For an order: the order number, the email used at checkout, and photos if something arrived damaged.
For a product question: the product name or page link, the destination country, and whether you need a wholesale quote.
You can look up an order any time from Track an order in the header, using the same email you entered at checkout. No account is created.